Help Center

Our products are shipped via DPD.

We offer free shipping for all products sent within the UK and Ireland.

Contact our customer service department as soon as possible and provide the correct delivery information.

Visit www.dpd.com and you will be able to view the current shipping status of your parcel at any time. To get into the system, enter your parcel number from your shipping notification in the Tracking field.

If you are not home when you order is delivered, DPD takes your parcel away with them and leaves a message; the courier either makes a second attempt at delivery the next day, or leaves your parcel with a neighbour or in a parcel shop near you. If you know in advance that you will not be home for the entire day, generally you can inform the courier service of this via telephone and agree upon another delivery appointment.

In order to enable your goods to reach you in an undamaged state, we use only high-quality specialized packaging for our products. Most of our goods are also wrapped in a firm air cushion foil, with the box they’re placed in unbranded from the outside so you can order them as a gift.

We use DPD 48-hour service to deliver your parcel, with dispatch time being another maximum of 48 hours.

You can pay for your goods with PayPal, credit or debit card. We accept VISA, MasterCard and American Express credit cards, as well as Apple Pay.

We offer a 100-percent satisfaction guarantee, which means that if you are not satisfied with any product you buy from us, you may return it (without providing a reason, if you so choose) within 30 days (including shipping costs).

Upon successful receipt of the returned goods, we will refund the full amount within 3 days.

Our products are completely harmless and encourage no pain whatsoever. During some treatments, pain can become slightly more intensive, but that’s normal.

The Safe Laser products are very user-friendly, so you don’t need technical experience of any kind to operate them.

Yes, it can – users of all ages can operate our lasers. For use with children, we recommend the absorbing head for nostril treatment, but for local treatment the products can be used without any restrictions.

All of our products have been designed for professional users as well, as they’re durable and easy to carry with a plethora of application options.

Our lasers are completely safe, so they’re not capable of burning the body.

Yes, the English manual is included and you can also download one from our site.

Generally within 3-4 treatments, you will begin to feel the benefit of the laser treatments, though some patients/users have reported feeling less pain after their first treatment. While every individual’s condition is different (even in subtle ways), you will know within a few usages if LLLT (Low Level Laser Therapy) is going to benefit you.

LLLT is non-invasive and does not hurt; as the name implies, low level laser therapy involves the use of low strength lasers and LEDs (that is, “low” compared to surgical lasers and related devices) and as such the light being emitted produces no heat. Most patients report little to no sensation during treatment, with over 30 years of evidence-based research reporting no lasting side effects from LLLT.